Return Policy
1. Overview
At Impacct28, we want you to be completely satisfied with your purchase. If you’re not satisfied, we offer a straightforward return and exchange policy. Please read the following policy carefully to understand our procedures.
2. Returns
Eligibility for Returns:
- Time Frame: You may return items within 30 days from the date of receipt.
- Condition: Items must be in their original condition, unused, and with all original packaging and tags intact.
Return Process:
- Request a Return: Contact our customer service team using our Contact Us form with your order number and reason for return.
- Return Authorization: We will provide you with a return authorization and instructions on how to return the item.
- Ship the Item: Pack the item securely and ship it to the address provided in the return authorization. Please note that you are responsible for return shipping costs unless the return is due to an error on our part.
Refunds:
- Processing Time: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to your original payment method within 7-10 business days.
- Shipping Fees: Original shipping fees are non-refundable.
3. Exchanges
Eligibility for Exchanges:
- Time Frame: You may request an exchange within 30 days from the date of receipt.
- Condition: Items must be in their original condition, unused, and with all original packaging and tags intact.
- Exchange Process: Exchanges are subject to availability.
Exchange Process:
- Request an Exchange: Contact our customer service team using our Contact Us form with your order number and the item you wish to exchange for.
- Return the Original Item: Follow the return process described above to send back the item you wish to exchange.
- Receive Replacement: Once we receive the returned item, we will ship the replacement item. Any additional shipping fees for the exchange will be communicated.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [ ] with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.
5. Contact Us
For any questions regarding our exchange and return policy, please contact us via our Contact Us form and we will respond to you with 48-72 hours.
